Privacy Policy

This Privacy Notice for Impossible Bits LLC (we, us, or our) describes how and why we might access, collect, store, use, and/or share (process) your personal information when you use our services (the Services), including when you:

• Visit our website at https://glydin.com, or any website of ours that links to this Privacy Notice.
• Download and use our mobile application (Glydin), or any other application of ours that links to this Privacy Notice.
• Engage with us in other related ways, including any marketing or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@impossiblebits.com.

Summary of key points

This summary provides key points from our Privacy Notice. You can find more detail on any of these topics using the table of contents below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered special or sensitive in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? Only if you choose to sign in with a Google, GitHub, Facebook, or Microsoft account, in which case we receive your name, email address, and profile picture from that provider. Learn more about how we handle your social logins.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by contacting us at privacy@impossiblebits.com. We will consider and act upon any request in accordance with applicable data protection laws.

Table of contents

1. What information do we collect?
2. How do we process your information?
3. When and with whom do we share your personal information?
4. Do we use cookies and other tracking technologies?
5. How do we handle your social logins?
6. How long do we keep your information?
7. How do we keep your information safe?
8. Do we collect information from minors?
9. What are your privacy rights?
10. Controls for do-not-track features
11. Do United States residents have specific privacy rights?
12. Do residents of the European Economic Area or the United Kingdom have specific privacy rights?
13. Do we make updates to this notice?
14. How can you contact us about this notice?
15. How can you review, update, or delete the data we collect from you?

1. What information do we collect?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• the display name you choose
• your email address
• your profile picture, if you sign in with a social account
• your phone number, only if you turn on two-step verification

We also store the content you create in the Services, such as your tasks, projects, routines, trackers, and notes. This content is yours. We use it only to provide the Services to you.

Sensitive information. We do not process sensitive information.

Payment data. If you choose to subscribe, your payment is processed by Stripe. Card numbers and security codes are entered with Stripe and are handled and stored by Stripe. We do not receive or store your card details. You may find their privacy notice here: https://stripe.com/privacy.

Social media login data. We may provide you with the option to register with us using your existing social media account details. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in How do we handle your social logins? below.

Bug reports. If you send us a bug report from inside the Services, we store what you write along with the page you were on, your browser user agent, and your window size, so we can reproduce the problem.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In short: We record aggregate page views and diagnostic information. We do not build a profile of your activity and we do not store your IP address.

When you use the Services, our analytics records the page that was viewed, the site that referred you, an approximate country, and a device type. These measurements are aggregate. They are not linked to your account and they do not reveal your identity. We do not keep a record of your browsing activity, and we do not retain your IP address.

Our servers process technical information such as your IP address and browser user agent in order to deliver a response to your request and to protect the Services against abuse. We do not store this information in your account record. It appears in our server logs, which we keep on our own infrastructure, when a request fails or when a client is rate limited. Your IP address is also held briefly in memory by our rate limiter and is discarded after a period of inactivity.

If the application encounters an error, we may record diagnostic information about the failure so we can fix it.

Google APIs

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. How do we process your information?

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

3. When and with whom do we share your personal information?

In short: We may share information in specific situations described in this section and with the following third parties.

We use a small number of service providers to operate the Services. Each one receives only what it needs to do its job, and none of them may use your information for their own purposes:

• Stripe processes subscription payments. We send Stripe your email address when your customer record is created. Card details are entered with Stripe and never reach us.
• Plausible Insights OÜ provides our page view analytics. It receives your IP address and browser user agent with each page view, as described under Do we use cookies and other tracking technologies?
• Twilio sends the verification message if you turn on two-step verification. It receives your phone number for that purpose only.

We may also need to share your personal information in the following situation:

• Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Do we use cookies and other tracking technologies?

In short: We use cookies only for functions you ask for, such as keeping you signed in. We do not use advertising or cross-site tracking technologies.

We use cookies to maintain the security of our Services and your account, to keep you signed in, and to save your preferences. These cookies are necessary for the Services to work and are set by us, not by third parties.

For analytics we use Plausible Analytics, a service operated by Plausible Insights OÜ. Plausible does not use cookies, does not store a persistent identifier for you, and does not follow you across other websites. It records page views only, together with aggregate measurements such as the referring site, approximate country, and device type. We remove the query string and fragment from every recorded address before it is sent, so identifiers that appear in a link are never transmitted.

Analytics requests pass through our own servers before reaching Plausible. Your IP address and browser user agent are sent to Plausible as part of that request. Plausible uses them to generate a rotating, anonymous identifier so it can count returning visits within a single day, and does not retain the IP address itself. We do not receive a report that identifies you. You can read how Plausible handles this at https://plausible.io/privacy.

We do not use advertising networks, advertising pixels, web beacons, session recording, or cross-context behavioral advertising. We do not sell or share your personal information, and we do not permit third parties to collect information about your activity on our Services for their own purposes. Because we do not engage in targeted advertising or the sale or sharing of personal information, there is no opt-out for you to exercise; your rights under US state privacy laws are described under Do United States residents have specific privacy rights?

5. How do we handle your social logins?

In short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in with a Google, GitHub, Facebook, or Microsoft account. Where you choose to do this, we receive your name, your email address, your profile picture, and the account identifier that provider uses for you. We do not request your contacts, your friends list, or any other information from your account.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

6. How long do we keep your information?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How do we keep your information safe?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Your account and the content you create are stored on servers located in Finland. If you use the Services from outside Finland, your information is transferred to and processed there.

8. Do we collect information from minors?

In short: We do not knowingly collect data from or market to children under 13 years of age.

We do not knowingly collect, solicit data from, or market to children under 13 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 13 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If you are under 18, you must have the permission of your parent or guardian to use the Services. If we learn that personal information from users less than 13 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 13, please contact us at privacy@impossiblebits.com.

9. What are your privacy rights?

In short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

Withdrawing your consent. If we are relying on your consent to process your personal information, which may be express or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in How can you contact us about this notice? below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications. You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails that we send, or by contacting us using the details provided in How can you contact us about this notice? below. You will then be removed from the marketing lists. However, we may still communicate with you, for example to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account information

If you would at any time like to review or change the information in your account or terminate your account, you can contact us at privacy@impossiblebits.com.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, or comply with applicable legal requirements.

Cookies and similar technologies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at privacy@impossiblebits.com.

10. Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a do-not-track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

11. Do United States residents have specific privacy rights?

In short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

Categories of personal information we collect

The table below shows the categories of personal information we have collected in the past twelve (12) months. The examples in each row are the statutory illustrations for that category, not a list of what we hold. For a comprehensive inventory of all personal information we process, please refer to What information do we collect?

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

• Receiving help through our customer support channels.
• Participation in customer surveys or contests.
• Facilitation in the delivery of our Services and to respond to your inquiries.

How we use and share personal information

Learn more about the sources of personal information we collect in What information do we collect? and about how we use your personal information in How do we process your information?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in When and with whom do we share your personal information?

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be selling of your personal information.

In the preceding twelve (12) months we have disclosed personal information to the service providers named under When and with whom do we share your personal information? for the business purposes described there. We have not sold or shared personal information, and we will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

Your rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law. These rights include:

• Right to know whether or not we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request the deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California's privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the following rights:

• Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
• Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
• Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
• Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)
• Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)
• Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
• Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to exercise your rights

To exercise these rights, you can contact us by emailing us at privacy@impossiblebits.com, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request, and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at privacy@impossiblebits.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decision. If your appeal is denied, you may submit a complaint to your state attorney general.

12. Do residents of the European Economic Area or the United Kingdom have specific privacy rights?

In short: Yes. If you are in the European Economic Area or the United Kingdom, data protection law gives you rights over your personal data, and requires us to tell you the basis on which we process it.

Who is responsible for your data

Impossible Bits LLC, 151 Calle De San Francisco, San Juan, PR 00901, United States, is the controller of the personal data described in this notice. You can reach us at privacy@impossiblebits.com. We have not appointed a data protection officer, as we are not required to do so.

Why we process your data, and on what basis

We process personal data only where the law gives us a basis to do so. The basis depends on what we are doing:

Your rights

You have the right to request:

• Access — a copy of the personal data we hold about you, and information about how we process it (Article 15).
• Rectification — of personal data that is inaccurate, and completion of data that is incomplete (Article 16).
• Erasure — of your personal data where one of the grounds in Article 17 applies.
• Restriction — of our processing in the circumstances set out in Article 18.
• Portability — of the personal data you gave us, in a structured, commonly used, machine-readable format (Article 20).
• Objection — to processing we carry out on the basis of our legitimate interests, on grounds relating to your particular situation, and to processing for direct marketing at any time (Article 21).
• Withdrawal of consent — at any time, where we rely on your consent. This does not affect the lawfulness of processing carried out before you withdrew it (Article 7(3)).

To exercise any of these rights, email us at privacy@impossiblebits.com. We will respond within one month, and will tell you if we need longer because the request is complex.

Complaining to a supervisory authority

If you believe we have handled your personal data unlawfully, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work, or the place where you believe the problem occurred (Article 77). A list of the national supervisory authorities is published by the European Data Protection Board at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en. In the United Kingdom, the supervisory authority is the Information Commissioner's Office. We would prefer to resolve the matter with you first, so please do contact us.

Where your data is held

Your account and the content you create are stored on servers in Finland, inside the European Economic Area. Some of the service providers named under When and with whom do we share your personal information? are established outside the EEA. Where personal data is transferred outside the EEA, we rely on the transfer safeguards available under Chapter V of the General Data Protection Regulation, such as the European Commission's standard contractual clauses.

Automated decision-making

We do not make decisions about you based solely on automated processing that produce legal effects concerning you or similarly significantly affect you, and we do not profile you (Article 22).

Whether you have to provide your data

An email address is required to create an account. Without it we cannot provide the Services to you. Everything else is optional: a phone number is needed only if you choose to turn on two-step verification, and a profile picture only reaches us if you sign in with a social account.

13. Do we make updates to this notice?

In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated last updated date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

14. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at privacy@impossiblebits.com, or write to us at:

Impossible Bits LLC
151 Calle De San Francisco
San Juan, PR 00901
United States

15. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, email us at privacy@impossiblebits.com.